Contact Us

If you encounter problems on test day, you generally need to communicate them to the SAT Program by 11:59 p.m. ET on the fourth weekday after the test administration. If you want to cancel scores, you must do so by 11:59 p.m. ET on the fourth weekday after the test administration. This is necessary in order to ensure that your concern is investigated before your scores are released. Use the chart below to identify the best way of contacting us.

Cancel Scores

Cancellation includes scores on all tests you take on one day, unless your equipment malfunctions. Once we receive your request, your scores cannot be reinstated. You may cancel your score up until 11:59 p.m. ET on the Thursday after you took the exam.

This cannot be done online or by email.

Learn more about canceling scores.

Overnight Mail: Send the completed and signed score cancellation form (.pdf/92KB) via overnight delivery service to:

SAT Program

Score Cancellation

1425 Lower Ferry Road

Ewing, NJ 08618

Fax: Fax the completed and signed score cancellation form (.pdf/92KB) to 610-290-8978

Test Center Complaints

If you have a complaint about the test center or testing conditions, send us a letter explaining your complaint by 11:59 p.m. ET on the fourth weekday after the test administration. Your scores could be delayed while your complaint is investigated.

Email: testcenter@info.collegeboard.org

Fax: 609-771-7710

Overnight Mail:

SAT Program

Test Administration Services

1425 Lower Ferry Road

Ewing, NJ 08618

Report Suspected Cheating

If you see it or hear about it, report it. You can confidentially report suspected cheating on the SAT by contacting the Office of Testing Integrity.

Phone: 833-435-7684

Email: testsecurity@info.collegeboard.org

Test Error or Ambiguity

If you encounter a test error or ambiguous question, continue testing. Report the problem to the coordinator before you leave the test center, then write to us, including the test section, the test question (as well as you can remember it), and an explanation of your concern. The SAT Program will respond to written inquiries.

Email: satquestion@collegeboard.org

Fax: 917-591-2327

Overnight Mail:

Assessment Design & Development, The College Board

250 Vesey Street

New York, NY 10281

PSAT-Related Assessments

Educators

Phone

Phone: 888-477-7728
International: 212-237-1335
Fax: 610-290-8979

Phone support is available 9 a.m. to 6 p.m. Eastern Time, Monday through Friday, from September to early June.

Phone support for educators is extended on PSAT/NMSQT administration dates. On Wednesday PSAT/NMSQT dates, support is available from 8 a.m. to 7 p.m. On the Saturday PSAT/NMSQT date, support is available from 8 a.m. to 4 p.m.

View PSAT/NMSQT dates

Email

Email: PSAT/NMSQT

Email: PSAT 10

Email: PSAT 8/9

Mail

P.O. Box 6720
Princeton, NJ 08541-6720

Students and Parents

Phone and Email

Phone: 866-433-7728
International: 212-713-8105
Fax: 610-290-8979

Phone support is available 8 a.m. to 7 p.m. Eastern Time, Monday through Friday, from September to early June. Summer hours are 9 a.m. to 7 p.m. Eastern Time, Monday through Friday, from mid-June to September.

Email PSAT/NMSQT

Postal Mail

P.O. Box 6720
Princeton, NJ 08541-6720

Test Error or Ambiguity

If you encounter a test error or ambiguous question, continue testing. Report the problem to the coordinator before testing is complete, then write to us, including the test section, the test question (as well as you can remember it), and an explanation of your concern. The PSAT Program will respond to written inquiries.

Email: psatquestion@collegeboard.org

Fax: 917-591-2513

Overnight Mail:

Assessment Design & Development, The College Board

250 Vesey Street

New York, NY 10281